Terms and Conditions

These terms and conditions explain the main rules that apply when you access and use Old Havana Casino's website, create and use a player account, play games, make deposits or withdrawals, and take part in promotions or other services offered through the platform.

By visiting the site, registering an account, depositing, or playing, you agree to follow these conditions of use. They are designed to set clear expectations for both you and the operator - including key responsibilities, restrictions, and how common situations (like verification, payment reviews, or technical errors) are handled.

If you do not agree with these service terms, please do not use the website or create an account.

Who Can Use the Platform (Adults Only)

Old Havana Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in your jurisdiction (and at least 18, where 18 is the legal minimum).
• Make sure online gambling is lawful where you are located. Laws can vary by country, state, province, or territory, and it is your responsibility to comply with local rules.
• Understand that the operator may restrict or block access in certain countries or regions, or limit specific services based on legal, regulatory, or risk considerations.

Creating an Account: Getting Started the Right Way

To play for real money or claim offers, you’ll need a player account. When you register, you agree that the information you provide is accurate, complete, and kept up to date.

Key account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts permitted by the operator (typically one). Multiple accounts may lead to restrictions on play, promotions, or withdrawals.
• You must not impersonate another person or register using someone else’s details.
• The casino may refuse, suspend, or close an account where registration details appear incorrect, incomplete, or inconsistent.

Identity Checks (KYC): Why Verification May Be Required

To protect players and meet security and compliance obligations, Old Havana Casino may request verification at any time, including before processing withdrawals.

Verification may include requests for documents or information to confirm:

• Identity and age
• Address or residency
• Ownership of a payment method
• Source of funds or other account-related details where appropriate

If verification is requested, you agree to provide valid documents within a reasonable timeframe. Incomplete verification may limit access to withdrawals, certain payment methods, or promotions until checks are completed.

Your Account, Your Responsibility

You are responsible for keeping your login details private and secure. Any activity performed using your username and password is treated as authorized by you.

You agree that:

• Your player account is personal and cannot be shared, sold, transferred, or used on behalf of someone else.
• You will not allow another person (including friends or family) to access or use your account.
• You will notify support promptly if you suspect unauthorized access or security issues.

Deposits, Withdrawals, and Account Balances

Deposits and withdrawals are handled through the available banking options on the cashier, which may include ACH, Visa, MasterCard, American Express, Bank Transfer, Money Order, InstaDebit, and Neteller. Availability can vary by location, provider rules, and internal review requirements.

Important payment expectations:

• Processing times and limits can differ by method and may change over time.
• Withdrawals may be reviewed prior to approval to confirm account security, verification status, and compliance with bonus rules (where applicable).
• The casino may apply reasonable checks to prevent fraud, chargeback abuse, or unauthorized transactions.
• You are responsible for ensuring you use payment methods you are authorized to use and that your banking details are entered correctly.

Your displayed balance reflects gameplay and transactions recorded by the platform. If a discrepancy occurs due to a technical or reporting issue, the operator may investigate and correct the balance based on verified transaction and game records.

Bonuses and Promotions: Bonus Terms Still Apply

Promotions such as bonus chips, free spins, reloads, cashback, and welcome offers may be available from time to time. All promotional offers are subject to additional bonus terms (including eligibility, wagering, time limits, and game contribution rules). Always review the specific promotion details shown at the time you claim an offer.

Common promotion conditions may include:

• Eligibility requirements (for example, new players only, one per household, or location restrictions)
• Wagering requirements (playthrough targets before a withdrawal is permitted)
• Time limits to use a bonus and complete wagering
• Game restrictions (some offers may apply only to certain games such as slots, keno, or scratch cards)
• Maximum conversion or cashout limits (especially on no-deposit offers)
• Opt-in requirements, such as entering a bonus code at the cashier

Where bonus terms conflict with these general site terms, the specific promotion terms will usually apply for that promotion.

Game Access and Feature Availability

Old Havana Casino works to provide reliable access to games and services, including titles provided through Real Time Gaming software. However, game availability and platform features can vary due to:

• Your location and local restrictions
• Device compatibility and browser settings
• Maintenance, updates, or software changes
• Network issues or unexpected technical problems

The operator may add, remove, suspend, or limit games, promotions, features, or site sections at any time. This may occur for technical, legal, operational, or risk-management reasons.

Fair Play Standards: What’s Not Allowed

Using the platform means playing fairly and using the services for lawful entertainment purposes. Prohibited behavior includes, but is not limited to:

• Providing false, misleading, or incomplete account information
• Fraud, attempted fraud, or using stolen payment details
• Collusion with other players or coordinated play designed to gain an unfair advantage
• Chargeback abuse or intentionally reversing legitimate transactions
• Bonus abuse (including using multiple accounts or tactics designed to exploit promotions outside their intended purpose)
• Attempts to manipulate games, systems, results, or promotional mechanics
• Using bots, scripts, automation tools, or unauthorized software
• Allowing another person to access your account or using another person’s account

If you are unsure whether an action is acceptable, contact support before proceeding.

When the Operator May Limit Service or Close an Account

Old Havana Casino aims to act reasonably and consistently when enforcing platform rules. The operator may restrict access, pause withdrawals, remove promotional eligibility, or suspend/close an account when it reasonably believes that:

• The account is not properly verified or required checks are incomplete
• The site terms or promotion rules have been breached
• Fraud, payment misuse, or security risks may be present
• Multiple accounts or bonus misuse may be occurring
• The platform is being used in a way that may harm players, the operator, or service integrity

Where appropriate, reviews may include checking gameplay records, transaction history, device and login patterns, and relevant communications. Any corrective action is intended to protect players and the platform while keeping outcomes fair.

Errors, Malfunctions, and Technical Interruptions

From time to time, errors can occur - including display mistakes, incorrect bonus crediting, game malfunctions, interrupted sessions, or balance reporting issues.

If a game or system error affects a bet, result, balance, or promotion, the operator may:

• Correct the error and adjust affected balances or bonus amounts
• Void bets or results that were clearly impacted by a malfunction
• Restore an account to a fair position where reasonable and supported by platform records

If you believe an error has occurred, stop play and contact support as soon as possible so it can be reviewed.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. If gambling stops feeling fun or feels difficult to control, consider using available responsible gaming tools or limits (where offered) and seek support.

Additional resources and guidance may be available on the site’s responsible gaming page. You can also contact support to ask about account restrictions.

Ownership of Site Content and Brand Materials

The website, its design, text, graphics, logos, software elements, and other original content are owned by Old Havana Casino or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, modify, republish, distribute, or commercially exploit site content without written permission, except where the law allows limited personal use.

Third-Party Providers and External Services

Some parts of the platform may be provided or supported by third parties, including game providers and payment processing partners. These services can be subject to availability, maintenance, and provider-specific limitations.

Old Havana Casino is not responsible for external outages, interruptions, or failures caused by third-party systems outside the operator’s reasonable control, but will make reasonable efforts to restore service and support affected players where possible.

Limitation of Liability (In Plain Language)

Old Havana Casino works to operate the site responsibly, but it cannot accept liability for losses or damages caused by circumstances beyond reasonable control or by misuse of the platform. This can include:

• Internet or device failures on the player’s side
• Unsupported browsers or device settings
• Third-party interruptions (including payment networks or service providers)
• Maintenance downtime, security updates, or emergency fixes
• Errors caused by incorrect information provided by the player

Nothing in these platform rules is intended to limit rights that cannot be limited under applicable law.

No Promises of Continuous, Error-Free Service

The website, games, and services are provided on an “as is” and “as available” basis. While the operator aims to deliver stable performance, uninterrupted access, constant availability, and error-free operation cannot be guaranteed at all times.

Updates to These Site Terms

Old Havana Casino may update these terms from time to time to reflect changes in operations, security practices, services, or legal requirements. The most recent version posted on the website will apply from the date it is published, unless otherwise stated.

You are encouraged to review these conditions periodically. Continued use of the platform after an update means you accept the revised terms.

Related Policies You Should Review

These service terms work alongside other important site policies, which may include:

• Privacy Policy
• Cookie Policy
• Responsible Gaming policy
• Bonus Terms for specific promotions
• AML/KYC policy (where applicable)

If a specific promotion includes separate rules, those bonus terms should be reviewed before you opt in.

Contact Old Havana Casino Support

If you have questions about these terms, your account, payments, or promotions, you can contact Old Havana Casino using the official support channels:

• Email: support@oldhavanacasino.eu
• Phone: Toll Free USA and Canada: 1-888-222-3098
• Live chat: available on the website (where offered)

These rules exist to keep expectations clear, protect players, and support fair use of the Old Havana Casino platform. By continuing to access and use the site, you confirm that you understand and agree to follow them.