FAQ

Creating an account at Old Havana Casino is quick and straightforward. Visit our homepage and click on the 'Sign Up' or 'Register' button. You'll need to provide some basic information including your name, email address, preferred username, and password. You'll also need to verify that you're of legal gambling age and accept our terms and conditions. Once your information is submitted, your account will be created instantly. To enjoy the full gaming experience and make deposits or withdrawals, you'll need to complete your profile with additional details like your address and phone number. This information is kept secure and is necessary for identity verification purposes, ensuring a safe gaming environment for all our players.

Old Havana Casino offers a variety of convenient payment options. Accepted methods include Visa, MasterCard, American Express, Neteller, InstaDebit, ACH, Bank Transfer, and Money Order. These are available for both deposits and withdrawals. Processing times vary by method: credit card withdrawals typically take 3-7 business days, while e-wallets like Neteller are processed within 24-48 hours. All transactions are secured with advanced encryption technology to protect your financial information.

Wagering requirements at Old Havana Casino vary by promotion. The 250% Welcome Bonus up to $1,250 (WELCOME250) requires 40x (Deposit + Bonus) on Slots, Keno, and Scratch Cards. The $50 No Deposit Free Chip (HAVANA50FREE) has 70x wagering. 50 Free Spins Bonus (SPINHAVANA) requires 30x on winnings for selected slots like Bubble Bubble 2. Weekend Reload 100% up to $500 (WEEKENDRELOAD) is 35x (Deposit + Bonus). Weekly Cashback 15% on losses has 10x. Loyalty Free Chip $25 (LOYALTYCHIP) 50x. Always review specific terms, as they may update or vary by VIP level and player location.

Claiming a No Deposit Bonus is easy. First, create and verify your account. Navigate to the cashier and select 'Redeem Coupon'. Enter the code: HAVANA50FREE for $50 Free Chip (70x WR, Slots/Keno/Scratch Cards, 30 days, max cashout ~$100) or SPINHAVANA for 50 Free Spins (30x winnings WR, 7 days). Bonus credits instantly. No deposit needed. Other options like LOYALTYCHIP $25 Free Chip for VIPs (50x WR). Check our promotions page or contact support for latest codes and terms. Offers update frequently.

Old Havana Casino features an extensive collection of games powered by Real Time Gaming (RTG), one of the industry's most respected software providers. Our slot selection includes classic 3-reel slots, modern 5-reel video slots, and progressive jackpot games with life-changing potential wins. Popular titles include Aztec's Millions, Shopping Spree, and Cleopatra's Gold. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and craps, all with realistic graphics and smooth gameplay. Our video poker section offers over 15 variations, including Jacks or Better, Deuces Wild, and Joker Poker, available in both single-hand and multi-hand formats. For specialty game fans, we offer keno, scratch cards, and bingo-style games. New games are added regularly, keeping our library fresh and exciting. All games are tested for fairness using certified random number generators, ensuring that every player has an equal chance of winning. You can try most games in free play mode before wagering real money.

Old Havana Casino's VIP program rewards loyal players with exclusive benefits that enhance your gaming experience. The program features multiple tiers including Silver, Gold, Platinum, and Diamond, each offering increasingly valuable perks. As you play real money games, you automatically earn comp points that contribute to your VIP status. For every $10 wagered, you'll receive a specific number of points depending on the game type, with slots typically offering the highest point accumulation rate. Benefits of the VIP program include reduced wagering requirements on bonuses, higher withdrawal limits, faster processing times, exclusive promotional offers, and personalized customer service. VIP members also receive weekly prizes of up to $100 free cash and are entered into monthly draws where five players can win a $50 bonus. Your VIP level is reviewed monthly based on your activity, and you'll receive notifications when you're eligible to move up to the next tier. To check your current status and benefits, simply log into your account and visit the VIP section.