FAQ

Creating an account at Old Havana Casino is quick and straightforward. Visit our homepage and click on the 'Sign Up' or 'Register' button. You'll need to provide some basic information including your name, email address, preferred username, and password. You'll also need to verify that you're of legal gambling age and accept our terms and conditions. Once your information is submitted, your account will be created instantly. To enjoy the full gaming experience and make deposits or withdrawals, you'll need to complete your profile with additional details like your address and phone number. This information is kept secure and is necessary for identity verification purposes, ensuring a safe gaming environment for all our players.

Old Havana Casino offers a variety of convenient payment options to suit different player preferences. For deposits, you can use credit cards including Visa and MasterCard, as well as alternative methods like Neteller, InstaDebit, and ClickandBuy. We also accept ACH transfers, money orders, gift cards, and courier cheques. For cryptocurrency enthusiasts, we support Bitcoin transactions, which often come with special bonus offers. For withdrawals, most of the same methods are available, though processing times vary depending on your chosen method. Credit card withdrawals typically take 3-7 business days, while e-wallet withdrawals are usually processed within 24-48 hours. Bitcoin withdrawals are among the fastest, often completed within the same day. All transactions at Old Havana Casino are secured with advanced encryption technology to protect your financial information.

Wagering requirements at Old Havana Casino vary depending on the specific bonus you claim. For our popular welcome bonus 'Havana200' (200% up to $2,000), the standard wagering requirement is 30x for slots and keno games. Video poker and multi-hand video poker have higher requirements at 60x. For our 'Havana250' bonus (250% up to $1,250), the wagering requirement increases to 45x for most games, and 60x for video poker varieties. No deposit bonuses typically have higher wagering requirements, often between 70x and 80x, with maximum cashout limits. For example, our free chip bonuses usually have a 70x requirement with maximum cashouts ranging from $100-$150. It's important to note that European players may face double wagering requirements on some promotions. Always check the specific terms for each bonus you claim, as requirements can change based on promotional updates and your player status in our VIP program.

Claiming a No Deposit Bonus at Old Havana Casino is simple. First, you'll need to create and verify your account if you haven't already done so. Then, navigate to the cashier section and look for the 'Redeem Coupon' option. Enter the appropriate bonus code (such as 'FREE25' for a $25 bonus or 'HND24' for 25 free spins on Interstellar 7s). The bonus will be credited to your account instantly after the code is successfully redeemed. Current no deposit offers include codes like 'EAS30' for a $30 bonus and 'NDBB20' for a $20 bonus (available to US and Canada players only). Remember that these bonuses come with specific terms, including wagering requirements (typically 70-80x) and maximum cashout limits (usually between $100-$150). Some bonuses may require you to make a verification deposit of $50 and wager it 5x before withdrawing your winnings. No deposit bonus codes are updated regularly, so check our promotions page or contact customer support for the latest offers.

Old Havana Casino features an extensive collection of games powered by Real Time Gaming (RTG), one of the industry's most respected software providers. Our slot selection includes classic 3-reel slots, modern 5-reel video slots, and progressive jackpot games with life-changing potential wins. Popular titles include Aztec's Millions, Shopping Spree, and Cleopatra's Gold. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and craps, all with realistic graphics and smooth gameplay. Our video poker section offers over 15 variations, including Jacks or Better, Deuces Wild, and Joker Poker, available in both single-hand and multi-hand formats. For specialty game fans, we offer keno, scratch cards, and bingo-style games. New games are added regularly, keeping our library fresh and exciting. All games are tested for fairness using certified random number generators, ensuring that every player has an equal chance of winning. You can try most games in free play mode before wagering real money.

Old Havana Casino's VIP program rewards loyal players with exclusive benefits that enhance your gaming experience. The program features multiple tiers including Silver, Gold, Platinum, and Diamond, each offering increasingly valuable perks. As you play real money games, you automatically earn comp points that contribute to your VIP status. For every $10 wagered, you'll receive a specific number of points depending on the game type, with slots typically offering the highest point accumulation rate. Benefits of the VIP program include reduced wagering requirements on bonuses, higher withdrawal limits, faster processing times, exclusive promotional offers, and personalized customer service. VIP members also receive weekly prizes of up to $100 free cash and are entered into monthly draws where five players can win a $50 bonus. Your VIP level is reviewed monthly based on your activity, and you'll receive notifications when you're eligible to move up to the next tier. To check your current status and benefits, simply log into your account and visit the VIP section.